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Job Description:
-Responds to and diagnoses problems regarding PCs, laptops, network devices, and POS systems, via phone, email and chat with the parent company Panda Restaurant Group (PRG) associates, ensuring satisfactory customer service.
-Recognizes and researches problems and resolves basic problems while referring more complex problems to higher levels for satisfactory resolution.
-Follows up on outstanding calls and open tickets to ensure timely resolution and customer satisfaction.
-Documents all calls and actions taken using problem tracking software. Maintains data integrity through accuracy and thoroughness of incident data entry.
-Helps identify trends in support calls and develops documentation to address the problems and issues reported most often.
-Prioritizes and escalates calls as appropriate. Assists with the testing of newly designed products for operational integrity and function.
Job Requirements:
- Bachelor’s degree or equivalent is required. IT related major is preferred.
-Pass all required assessment tests at job.
-IT Support or Service Desk work experience is preferred.
-Fluent spoken and written English is highly required, CET6, TEM4 are preferred
-Have a general understanding of IT and administrative IT applications knowledge is preferred.
-Strong communication (oral and written), listening, interpersonal, and customer service skill.
-Strong analytical, troubleshooting and problem solving skills.
-Ability to work independently and as part of a team.
-Ability to work positively with other departments and Operations (“win/win”)
-Ability to talk and share before a group
-Ability to embrace change and continuous learning
-English support is a must, and Japanese is a plus (but not required）！
工作時(shí)間：7:30-11:30,12:30-16:30 倒班制，做五休二，逢法定假日可享三薪或倒休。
薪酬福利：足額五險(xiǎn)一金，入職滿一年12天帶薪年假，年底十三薪+獎(jiǎng)金，節(jié)日禮物等。
約60-80%的工作時(shí)間需要通過電話或網(wǎng)絡(luò)跟美國(guó)同事溝通，如果你英語(yǔ)口語(yǔ)流利，喜歡并善于跟人溝通，請(qǐng)聯(lián)系我們。我們會(huì)給您提供有競(jìng)爭(zhēng)力的薪酬福利，全面系統(tǒng)的1對(duì)1培訓(xùn)，輕松愉悅的工作環(huán)境和長(zhǎng)期穩(wěn)定的發(fā)展平臺(tái)！??！