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崗位職責(zé):

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

隨時以友好和樂于協(xié)助的態(tài)度迎接客人，并盡量了解和稱呼客人的名字。

Registers and rooms all arrivals according to established procedures

按照既定工作程序為所有來客登記并安排房間。

Maintains intimate knowledge of departmental standards and procedures

熟知部門標(biāo)準(zhǔn)工作程序。

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

履行入住、退房和換房手續(xù)，并確保所有資料都按照預(yù)訂情況完整的輸入酒店電腦系統(tǒng)。

Maintains cashier float and ensures accurate daily report of all money received

保持庫存現(xiàn)金限額并保證每日對所收現(xiàn)金進(jìn)行準(zhǔn)確報告。

Cashes hotel guest’s personal and travelers checks and assists with currency exchange

為酒店客人的個人支票及旅行支票兌換現(xiàn)金，并協(xié)助進(jìn)行外匯兌換。

任職要求:

Required Skills –技能要求

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。

Able to read and write English

能夠讀寫英語

Proficient in the use of Microsoft Office and Front Office System

熟練使用微軟辦公軟件和前臺系統(tǒng)

Qualifications -學(xué)歷

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有高中學(xué)歷或酒店行政管理，酒店管理或相關(guān)的職業(yè)證書。

Experience –經(jīng)驗

1 year experience in guest / customer service, or an equivalent combination of education and experience.

擁有1年賓客服務(wù)部工作經(jīng)驗，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。